Privacy Policy

User anonymity and personal information

Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made to available to Canterbury House staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, Canterbury House will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Canterbury House.

Canterbury House will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Canterbury House reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Canterbury House web services.

As a condition of use of this site, all users must give permission for Canterbury House to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Canterbury House is kept secure and no access to raw log files is given to any third party.

Use of cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

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Cookie Control: When you click "I'm happy with this..." on the Cookie Control user interface, a cookie is set in order to remember your preference. These cookies are set only after the user has given consent to us to use cookies.
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Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonamously on its servers in the US, and neither Canterbury House or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
These cookies are set only after the user has given consent to us to use cookies.

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These are essential cookies that are required for our website to function correctly and show a map of our location, this cookie is set by google.co.uk

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These are essential cookies that are required for our website to function correctly.

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These are essential cookies that are required for our website to function correctly. Cookie from tripadvisor.co.uk
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Data protection and confidentiality

Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will be stored securely and will never be passed on or sold to any third party.

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Gerry O'Kane (Motherwell)

3rd visit in 10 months says it all!! (June 2016)

Win & Alison (Bournemouth)

Thanks Marc & Jan, lovely stay, just wish it was longer! (July 2016)

Phillip & Jackie (Warwick)

Fantastic as always! (June 2016)

Helen & Derek Punter (Guildford)

Been far too long since last time! Back soon x (April 2014)

Chris & Brenda Brennan - Southampton (September 2014)

Lovely food, lovely room, great hosts, thank you!

Ros & Louise (Derbyshire)

Lovely warm welcome followed by a wonderful home from home stay (June 2014)

Jan & Steve Dorey & Yvonne (Ferndown Dorset)

Another perfect visit - thank you Jan & Marc (May 2014)

Eileen & Tony Finley (September 2014)

What a lovely place to stay - perfect

Alan & Christine Wilson - Braintree Essex

Super stay! Food was fantastic - thank you Marc the Masterchef! (May 2013)

Theresa Kilminster (Bromsgrove, Worcestershire)

A really friendly couple who have made my stay like home from home nothing is too much trouble. Many thanks (July 2014)

Martin & Margaret (Cheltenham)

You have excelled yourselves once again, many thanks for everything (July 2014)

Paul & Jane Brant (Staffs)

A lovely week and a great stay again, thanks! (August 2014)