Monday, 24 June 2013 15:48

An Inspector Calls....

To our surprise (shock!) last Friday morning we received those dreaded words "I am an assessor for Quality in Tourism".  Take a deep breath and act calm, were my first thoughts - then I remembered at breakfast the assesssor had asked for a cheese omelette, but I forgot the cheese!!  He was gracious about this of course and said the omelette was delicious, but how typical of sod's law is that!  I am sure just like every other guest house owner, when the assessor makes an unannounced overnight visit and then announces himself to you in the morning after breakfast, you hope you have maintained your highest standards.  We're glad to say that we had.  Jan and I were both very very pleased with the assessor's (I am not allowed to say his name) report and his very glowing compliments about our guest house and the way we run it.  Here are a few extracts from his report:  "The cleanliness encountered and observed is to a very high standard with obvious due care taken to all areas of this house. The bathrooms and bedrooms were exceptional with all high and low areas being kept to an excellent level of cleanliness. Sanitary ware along with the extraction, mirrors and fittings were all gleaming."  High praise indeed! It didn't stop there I'm glad to say, we were complimented on breakfast too, he said "This is a well executed and presented breakfast backed up by excellent service and hospitality. The owners are proud of their Breakfast Award and ensure the quality and standards are such that this award will remain in place for the longer term".  There we have it, although a few minor points for improvement were noted very helpfully, which we will endeavour to resolve, overall a magnificent outcome - we retained our 4 Star rating together with a Silver Award and a Breakfast Award to boot!  Why don't you come along to Canterbury House as see what the assessor saw.  I promise I won't forget the cheese!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

       

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Linda & Gordon (London)

Lovely stay as always, with lovely people, thank you! (March 2018)

Jackie & Jeff (Bristol)

It's great to be back, thanks so much, we had a lovely time. (March 2018)

Janet & Rob (Kidderminster)

Thans for a lovely few days, great breakfasts! (April 2018)

Deb & Andy (Bristol)

Amazing breakfast, really friendly place to stay. (March 2018)

Emma & Matt - Chislehurst

Fabulous stay and lovely hosts (February 2018)

Marion & John Chudley - Kent

Is it 7 or 8 years?  Speaks for itself really! (August 2018)

Judith & Geoff Youd (Stockport)

The trouble with this place is it is so good, everyone wants to return xx (July 2017)

Geoff & Jenny (Nottinghamshire)

Thank you for an excellent stay.  Wonderful breakfastss - great advice and the quietest B&B ever!! 5 Star service! (July 2017)

Olive & Fred (Devizes)

Very highly recommended, thanks for everything (June 2017)

Theresa Kilminster (Bromsgrove, Worcestershire)

A really friendly couple who have made my stay like home from home nothing is too much trouble. Many thanks (July 2014)

Chris & Brenda (Southampton)

Great hosts, great food, great room, GREAT! (October 2017)

Richard & Ann (Northampton)

A perfect place for a staycation - superb! (October 2017)

Alan & Diane Winstone (Hampshire)

Bed so comfortable, food faultless, all round A1 Thank you both so much (August 2017)

Barbara & Cecil (Croydon)

Wonderful, Wonderful as always x (September 2017)

Mike & Deirdre Wybro (Bury St Edmunds)

An exceedingly fine B&B one of the best we've visited thanks again! (September 2017)

Kate & Rob (Wales)

Enjoyed every minute, hottest breakfast ever!! (August 2017)

Louise & Tony (London)

Ad Frab!! See you next year x (August 2017)

Andy & Maria (Tewkesbury)

Thank you for looking after us so well. Lovely! (September 2017)