Terms & Conditions...

Bookings Policy

  • Stays of more than 1 night: To secure your booking, a deposit paid by cheque (or cash in person) will be required, equal to the cost for the 1st night’s accommodation.
  • Stays of 1 night only: To secure your booking, where the stay is booked more than 14 days in advance you will be asked to pay half of the cost of the stay as a deposit. Where the stay is within 14 days of arrival, you will be asked to pay the full amount for the stay on booking.
  • Your reservation will be confirmed by e-mail or letter upon receipt of your cheque or cash deposit with your full postal address and contact telephone number(s) in writing. Please do not make cash payments by post.

Cancellations Policy

  • We respectfully remind guests that a reservation made by telephone, e-mail or in writing constitutes a legally binding contract between Canterbury House and our guests.
  • In the event of cancellations, alterations or reduction in the number of nights before or after your arrival we have the right to ask you for a payment to compensate us for loss.
  • The proprietors of Canterbury House are not in a position to enquire into or confirm reasons for cancellation. This cancellation policy therefore covers ALL cancellations, without exception and we make charges, up to 100% accordingly:

Event

Cancellation (in part or full) more than 28 days prior to expected arrival

Liability

£5.00 Administration fee

Cancellation (in part or full) between 28 and 7 days prior to expected arrival Loss of full deposit equivalent to the first night's stay
Cancellation or reduction within 7 days of the date of expected arrival 100% of the cost of the entire stay (or the part cancelled in the case of a reduction)
Non cancellation but ''No show'' 100% of the cost of the stay
Reduction or cancellation of the number of nights after arrival 100% of the affected costs

Please note that any postponement of confirmed bookings within 4 weeks of arrival can also be treated as cancellation at our discretion

Cancellation Protection

For your protection and to fulfill the contract with us, we strongly advise you to take out holiday cancellation insurance to cover any such eventuality. A holiday cancellation policy booklet can be provided on request and will be sent with written confirmation of bookings.

Please feel free to contact us on 01395 513373 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you have any queries.

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Linda & Gordon (London)

Lovely stay as always, with lovely people, thank you! (March 2018)

Jackie & Jeff (Bristol)

It's great to be back, thanks so much, we had a lovely time. (March 2018)

Janet & Rob (Kidderminster)

Thans for a lovely few days, great breakfasts! (April 2018)

Deb & Andy (Bristol)

Amazing breakfast, really friendly place to stay. (March 2018)

Emma & Matt - Chislehurst

Fabulous stay and lovely hosts (February 2018)

Marion & John Chudley - Kent

Is it 7 or 8 years?  Speaks for itself really! (August 2018)

Judith & Geoff Youd (Stockport)

The trouble with this place is it is so good, everyone wants to return xx (July 2017)

Geoff & Jenny (Nottinghamshire)

Thank you for an excellent stay.  Wonderful breakfastss - great advice and the quietest B&B ever!! 5 Star service! (July 2017)

Olive & Fred (Devizes)

Very highly recommended, thanks for everything (June 2017)

Theresa Kilminster (Bromsgrove, Worcestershire)

A really friendly couple who have made my stay like home from home nothing is too much trouble. Many thanks (July 2014)

Chris & Brenda (Southampton)

Great hosts, great food, great room, GREAT! (October 2017)

Richard & Ann (Northampton)

A perfect place for a staycation - superb! (October 2017)

Alan & Diane Winstone (Hampshire)

Bed so comfortable, food faultless, all round A1 Thank you both so much (August 2017)

Barbara & Cecil (Croydon)

Wonderful, Wonderful as always x (September 2017)

Mike & Deirdre Wybro (Bury St Edmunds)

An exceedingly fine B&B one of the best we've visited thanks again! (September 2017)

Kate & Rob (Wales)

Enjoyed every minute, hottest breakfast ever!! (August 2017)

Louise & Tony (London)

Ad Frab!! See you next year x (August 2017)

Andy & Maria (Tewkesbury)

Thank you for looking after us so well. Lovely! (September 2017)