The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects.  These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU.

This Privacy Notice provides clear information on:

How we collect your personal data
The types of personal data we collect
How we use your personal data
How we store and protect your personal data
Our legal obligations relating to the use of your personal data
Your rights relating to personal data that we hold about you
Your right to access data held about you
Our Cookies Policy (see separate document on the Website)

How We Collect Your Data

The data we collect is provided to us by you, or an agent/representative acting on your behalf.  It is collected when you or the agent:

  • completes an enquiry on our website
  • provides information to us in an email or a letter
  • provides information to us by telephone
  • tells us in person

The Data  we Collect

The personal information we collect is to make your booking with us or to answer an enquiry about our services.  This can include any or all of the following:

  • The full name(s) and address(es) of the person(s) making the booking/enquiry
  • The email address of the person(s) making the booking / enquiry
  • The telephone numbers of the person(s) making the booking / enquiry
  • The names of all guests staying as part of the booking
  • The names of those making payments for all or part of the booking
  • Any additional information you provide e.g. food or other allergies, dietary requirements, special requirements, etc

On arrival, we require you to verify your identity and booking details by signing a printed registration form that includes the personal information you, or your representative has provided.  This form provides an opportunity to accept or decline the receipt of promotional emails and newsletter, exclusively from us as a member of our mailing list. 

Please note that we are currently required by law to collect certain information from all non-Commonwealth guests.  We do this by asking you to complete a registration form on arrival which includes the name(s), nationality, passport number(s), address(es) of next destination.   We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if requested. We will destroy these forms 12 months after your stay.

How we use Your Personal Data

The personal information provided to us will only be used in connection with the services we are providing to you and in a way that you have provided permission.

We will use your personal information to:

  • Process your booking and provide confirmation details
  • Obtain and confirm payments for our services via cheque or bank transfer
  • Respond to any questions or comments via e-mail, telephone or by post.
  • Provide additional information that may be useful to you or is     requested
  • Write and show our appreciation for using Canterbury House via the Jacqui     Lawson electronic card website or by email or by post
  • Request feedback about your stay with us, usually     in conjunction with     TripAdvisor
  • Return any items that you may forget to take with you on check-out
  • Provide you with details of discounts and other Canterbury House     promotions or information (where you have granted permission

How we Store Your Data and Keep it Secure

We take all reasonable technical and organisational precautions to store your information in a secure manner and to prevent its loss or misuse.

We will not store or process your personal information outside the United Kingdom.

Your data is stored on a secured computer drive on a designated computer, which is password protected and accessed only by authorised personnel at Canterbury House (The Proprietors).

Any written correspondence or records, including the registration form, is kept in a secure, locked location and can only be accessed by authorised personnel at Canterbury House.  These records are only kept for as long as is reasonable and when destroyed are done do using a security grade shredder.

Disclosures of Your Personal Data

We will not disclose any personal data we hold to any third parties, unless with your express and documented permission.  We may however disclose your personal data to third parties where it is required by law and evidence of this will be retained.

We consider obtaining feedback about your stay as part of the services we provide. To this end, we do supply your email address to third parties including TripAdvisor (who has its own Data Privacy Policies) for the sole purpose of obtaining this feedback. You are under no obligation to provide feedback, and you will only receive 1 email from each of our review partners for each visit at Canterbury House. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information.

Your Rights

You may request that we provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity e.g. a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

Request for Deletion of Personal Data

You also have the right to request that we delete and destroy your personal data. Subject to providing evidence of your identity (see above) we will be happy to comply with a request to delete your data.

Third Party Websites

Our website contains links to other websites including Facebook and Trip Advisor.  We are not responsible for the privacy policies or practices of third party websites and as such, you should exercise caution and look at the privacy statement applicable to the website in question.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Policy amendments

We may update this privacy policy from time to time by posting a new version on our website.


For any further information about this Policy please contact:

Marc Newson
Canterbury House
Salcombe Road
EX10 8PR

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Linda & Gordon (London)

Lovely stay as always, with lovely people, thank you! (March 2018)

Jackie & Jeff (Bristol)

It's great to be back, thanks so much, we had a lovely time. (March 2018)

Janet & Rob (Kidderminster)

Thans for a lovely few days, great breakfasts! (April 2018)

Deb & Andy (Bristol)

Amazing breakfast, really friendly place to stay. (March 2018)

Emma & Matt - Chislehurst

Fabulous stay and lovely hosts (February 2018)

Marion & John Chudley - Kent

Is it 7 or 8 years?  Speaks for itself really! (August 2018)

Judith & Geoff Youd (Stockport)

The trouble with this place is it is so good, everyone wants to return xx (July 2017)

Geoff & Jenny (Nottinghamshire)

Thank you for an excellent stay.  Wonderful breakfastss - great advice and the quietest B&B ever!! 5 Star service! (July 2017)

Olive & Fred (Devizes)

Very highly recommended, thanks for everything (June 2017)

Theresa Kilminster (Bromsgrove, Worcestershire)

A really friendly couple who have made my stay like home from home nothing is too much trouble. Many thanks (July 2014)

Chris & Brenda (Southampton)

Great hosts, great food, great room, GREAT! (October 2017)

Richard & Ann (Northampton)

A perfect place for a staycation - superb! (October 2017)

Alan & Diane Winstone (Hampshire)

Bed so comfortable, food faultless, all round A1 Thank you both so much (August 2017)

Barbara & Cecil (Croydon)

Wonderful, Wonderful as always x (September 2017)

Mike & Deirdre Wybro (Bury St Edmunds)

An exceedingly fine B&B one of the best we've visited thanks again! (September 2017)

Kate & Rob (Wales)

Enjoyed every minute, hottest breakfast ever!! (August 2017)

Louise & Tony (London)

Ad Frab!! See you next year x (August 2017)

Andy & Maria (Tewkesbury)

Thank you for looking after us so well. Lovely! (September 2017)